To all my entrepreneurs out there, I do not believe that the customer is always right. Some customers cannot be pleased. But I believe that a company should always utilize all of its resources to make sure that the customer/client has the best experience possible. I recently had an experience with a company that was less than favorable. The order that I placed was the most important I had ever placed in my life because it affects every aspect of my life. And the company messed it up. I spent thousands of dollars and the promise date was missed not once, not twice, but three times. I was not contacted by associates or management after reaching out to the store multiple times. So I decided to contact the corporate office, demanded my product be ready by the end of business this week, and a percentage of the overall cost be refunded to me. First I emailed them and then I called. Luckily for them, they complied and I didn’t have to post my detailed email all over the internet. Sadly for them, they lost a great customer. The week after making the purchase, I brought the salesman another customer. Humbly speaking, my network and influence reach far enough to have a sizable impact on their business.
So give great service. And follow up. You never know who you’re working with and who they know.